Frequently Asked Questions about Your Museum Visit

Do you have any questions about tickets, discounts, or museum facilities? Find answers to help you plan your visit to the Balai Khazanah Islam Sultan Haji Hassanal Bolkiah.

Below, you’ll find information on admission, ticket purchases, visitor facilities, photography, Wi-Fi, food and drinks, and other museum guidelines.

View Musuem Guidelines

Where is the Balai Khazanah Islam Sultan Haji Hassanal Bolkiah located?

Balai Khazanah Islam Sultan Haji Hassanal Bolkiah is located at Simpang 26, Jalan Pengiran Babu Raja, Bandar Seri Begawan BA2112, Brunei Darussalam. More details.

What are the operating hours of Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

More details on Viewing Hours & Admission.

How much is the entrance ticket?

More details on Viewing Hours & Admission.

Where can I purchase the entrance ticket?

Tickets can be purchased at the ticket counter of the Balai Khazanah Islam sultan Haji Hassanal Bolkiah.

Can the tickets be reserved and booked online?

Tickets can be reserved by contacting the Ticketing Unit at +673 2220701 / 2220702 / 2220703 ext. 139/140, via WhatsApp at +673 8153267, or by email at ujp@bkishhb.gov.bn
You can also reserve tickets in advance by completing the Ticket Reservation Application Form.

Can tickets purchased be collected in advance before the visit date, and do purchased tickets have an expiration date?

Yes, tickets can be collected in advance. Tickets do not have an expiry date and are valid for one-time admission only.

Who can I contact regarding visits to Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

Public who wishes to visit Balai Khazanah Islam Sultan Haji Hassanal Bolkiah can contact the Ticket Counter at 2220701 ext 140 for further information.

Does Balai Khazanah Islam Sultan Haji Hassanal Bolkiah provide tour guide services when visiting the gallery?

Visitors can apply for guided services from the Exhibition Assistants of Balai Khazanah Islam Sultan Haji Hassanal Bolkiah by writing an application by letter to BKISHHB or email to info@bkishhb.gov.bn.

What are the important rules to take note of when visiting the galleries at the Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

  • Visitors are requested to respect all exhibits and gallery property by not touching exhibitions, glass panels, showcases, or barriers.
  • Visitors are requested to maintain proper etiquette and good behaviour by keeping noise levels low and following staff instructions at all times.
  • Visitors are not permitted to bring professional cameras and video recording devices into the galleries.
  • Visitors are provided lockers to store their personal belongings safely; however, visitors are encouraged to bring only essential items such as a mobile phone and a small pouch to ensure a smoother entry experience, as bags of any kind are not permitted inside the galleries.
  • Visitors are required to observe the dress code, with modest attire covering the shoulders, arms, and knees at all times.
  • Female visitors are required to cover their hair during the visit; therefore, they are encouraged to bring a scarf, shawl, pashmina, or hoodie for convenience.
  • Visitors may wish to bring a jacket or sweater for comfort, as the galleries are maintained at a cool temperature for preservation purposes.

Am I allowed to take photos at the Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

Yes, phototography is allowed at the Balai Khazanah Islam Sultan Haji Hassanal Bolkiah, including inside the galleries for personal, non-commercial use. Tripods, selfie sticks and flash photography are not permitted.

Can I use images from the official Balai Khazanah Islam Sultan Haji Hassanal Bolkiah website and social media platforms?

It is advised to contact the Public Relations Unit at info@bkishhb.gov.bn to obtain prior written permission before use.

What is required to apply for a researcher at the Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

Applicants should complete the Registration Form with all necessary information.

What benefits are given to researchers at the Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

Researchers are provided with access to materials and manuscripts onsite.

How much time is given for researchers to conduct research at the Balai Khazanah Islam Sultan Haji Hassanal Bolkiah?

Each researcher is allocated a 6-hour time slot per day to conduct research in the research area on Level 2, from 8:00 AM – 12:00 PM and 2:00 PM – 4:00 PM.

Are researchers allowed to take research materials out of the Balai Khazanah Islam Sultan Haji Hassanal Bolkiah, either physically or digitally (e.g. via email or USB flash drive)?

No, researchers are not permitted to take any research materials out of the Balai Khazanah Islam Sultan Haji Hassanal Bolkiah.